Help

Logging in

If you have any problems logging in to CollectingFriends.com, please run through the following check list:

• Have you registered?
• Have you activated your account? (After you have registered you should receive an email containing an activation link; you must visit this link in order to activate your registration).
• Have you entered your Username and password correctly? (Note that these are both case-sensitive).
• Make sure that caps-lock is turned off on your keyboard.
• Make sure that cookies are enabled (see below).

If you have checked all the above and still cannot log in, please use the Clear Cookies button at the foot of this page. If that doesn't work please contact us.

 

Cookies

Some areas on CollectingFriends.com require the use of a browser technology called ‘Cookies’. A cookie is a way that a web site can store a little bit of information, supplied by the visitor, on that visitor's computer. CollectingFriends.com uses this information to know that you are logged in: it is impossible to log in with cookies disabled.

It is possible that the browser you are using is set up to reject cookies and this is by far the most common reason visitors have trouble logging in.

To use the site as a Member or registered user, you need to enable cookies on your web browser. It's quick and simple to turn on the cookies feature.

 

Microsoft Internet Explorer 5.x

Cookies are accepted automatically in Internet Explorer 3.x and up. If you want to confirm that you can accept them:

1. In Internet Explorer, click Internet Options on the Tools menu
2. Click the Security tab, and then click Custom Level
3. Click Enable under Allow cookies that are stored on your computer
4. Click OK until you return to Internet Explorer

More information about Microsoft Internet Explorer 5 is available here.

 

Microsoft Internet Explorer 6.x

Cookies are accepted automatically in Internet Explorer 3.x and up. If you want to confirm that you can accept them:

1. Under the Tools menu, click Internet Options
2. Click the Privacy tab
3. Under Web Sites click the Edit button (XP SP2: Under Settings click the Sites button)
4. Under Address of Web site: type collectingfriends.com
5. Click Allow
6. Click OK
7. Click OK again

 

Netscape 7/Mozilla for Windows

1. From the menu bar at the top of your browser window, select Edit and then Preferences
2. Expand the Privacy and Security section
3. Click Cookies
4. Select any of the radio buttons except Disable cookies (Enable for the originating web site only is a good setting)

You may also need to:

1. Click the Manage Stored Cookies button
2. Click Cookie Sites
3. If there are entries, scroll down to find collectingfriends.com. If it exists and is set on site cannot set cookies, delete it. The next time you log into CollectingFriends.com, allow the site to store the cookie on your hard drive

 

Firefox

1. From the menu bar at the top of your browser window, select Tools and then Options
2. Click Privacy
3. Expand the Cookies section
4. Click the Exceptions button
5. Under Address of Web site: type collectingfriends.com
6. Click Allow
7. Click OK
8. Click OK again

 

Virus protection software

Certain third-party utilities (Norton Internet Security/Norton Personal Firewall, Kerio Personal Firewall, GoldTach Pro, Outpost Firewall, and many others) can also block cookies. If you are using Norton Internet Security or Norton Personal Firewall, click here for additional information; otherwise, please check your documentation for more information on how to enable cookies from CollectingFriends.com if you are using alternative cookie-blocking software.

 

If you‘ve tried the above and still cannot get access, try clicking the button below. This will remove any cookies associated with CollectingFriends.com and allow you to attempt a clean log in.

   

Note: This will not remove cookies associated with any other sites.